Legal notice

Legal Notice

This website is operated by Trough Industries.

Throughout the site, the terms “we”, “us” and “our” refer to Trough Industries. By visiting our website or purchasing from us, you agree to use this website in line with this legal notice, our Terms of Service, Privacy Policy, Refund Policy and Delivery Policy.

Business details

Trading name: Trough Industries
Business operator: Stephen Cargill
Business address: South Terrace, Middlesbrough, TS6 6HW
Email: hello@troughindustries.co.uk

If you are contacting us about an order, please include your order number where possible.

Website content

We do our best to make sure the information on this website is accurate and up to date. However, product descriptions, prices, images, colours, availability and delivery information may occasionally contain errors or change without notice.

Product colours may vary slightly depending on screen settings, lighting, device display and production process.

We reserve the right to correct errors, update information, amend prices, change product details or remove products at any time.

Products and made-to-order items

Many Trough Industries products are made to order. This means items may be produced after your order has been placed.

Made-to-order does not remove your statutory rights. Goods must be as described, of satisfactory quality and fit for purpose under UK consumer law.

Personalised or customised items made specifically to your instructions may not be eligible for cancellation unless they are faulty, damaged or not as described.

Intellectual property

All branding, artwork, designs, graphics, images, product names, text, layout and other content on this website belong to Trough Industries or are used with permission.

You must not copy, reproduce, modify, distribute, sell, exploit or use any website content, artwork or designs without written permission from us.

Acceptable use

You must not use this website:

for unlawful, fraudulent or harmful purposes;
to interfere with the security or proper operation of the website;
to upload or transmit viruses, malware or malicious code;
to copy or scrape content for commercial use;
to infringe our intellectual property rights or the rights of others.

We may restrict access to the website if we reasonably believe it is being misused.

Third-party services and links

Our website may use third-party services, including payment providers, fulfilment partners, analytics tools, advertising platforms and embedded apps.

We may also link to third-party websites. We are not responsible for the content, policies, security or practices of third-party websites or services.

Payments

Payments are processed securely through our chosen payment provider. We do not store your full card details.

Orders are only accepted once payment has been authorised and we have confirmed the order.

Liability

Nothing in this legal notice excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

We are not responsible for losses caused by events outside our reasonable control, including postal disruption, supplier delays, technical failures, cyber incidents, platform outages, natural events or other circumstances beyond our control.